service FAQ

Ordering

How do I place an online order?

What are my Payment Options?

Will I need to pay sales tax?

Is the shopping cart safe?

Shipping

When will my order ship?

How much does shipping cost?

Where do you ship?

What shipping methods do you use?

 

No Hassle Returns

What if I am not satisfied with my purchase?

How will I receive my refund?

What if the item or package appears to be damaged when it arrives at my home?

What if the item sent to my home was not the one I ordered?

 

Privacy Policy

What is your privacy policy?


 

Ordering

How do I place an online order?

Click on one of our product categories or use the Search function. Click on items to get more product details including price, sizes, lead times, etc. Click on the Add to Cart button to add it to your Shopping Cart (you can always remove it later). Continue shopping until you’re ready to check out. You can see the summary (number of items and total cost before shipping added) of your cart at the top right side of the page.

Once you’ve finished shopping and would like to check out, simply click on the Shopping Cart icon and follow the instructions to place your order. You will need a valid credit card in order to complete your transaction. You may cancel the order at any time during the process before taking the final step of submitting your credit card details.

What are my Payment Options?

We currently accept Visa and Master Card credit cards for payment.

 

Will I need to pay sales tax at checkout?

Four Winds is required by Ohio law to charge and collect sales tax only on non-food orders that will be shipped to Ohio state addresses. The current sales tax for Ohio orders is 6.75% and is calculated during the checkout process. There is no sales tax applied to orders shipped to addresses in other states.

 

Is the shopping cart safe?

The Four Winds online store uses the best technology to keep your private information safe—including your credit card details. If you have a secure browser, once you enter the Check Out process your transaction & credit card details will be encrypted by our secure server and transmitted over the internet using what is called a Secure Sockets Layer (SSL). Our partners, Authorize.Net as well as Visa, Mastercard and American Express, also employ security measures to protect your credit card details from fraud and unauthorized access.

To ensure that your connection is secure when you are in the checkout process, look for an unbroken key or closed lock at the lower left-hand corner or top portion of your browser window (depending on your browser). You can also look at the web address (URL) window of your browser: when you are accessing our secure server, the first characters of the site address will change from “http” to “https.”

Shipping

When will my order ship?

Product ship times vary depending on the product, stock status, sourcing from our partners, etc. If an item is in stock, it will ship within 1 business day from the time of order. If an item is not in stock at the time of order, we will contact you with the estimated ship times.

Please be aware that if you order more than one item, these items may have different ship times.

If you have questions about shipping times for any items on your order, please feel free to contact us: info@fourwindsintl.com.

How much does shipping cost?

Regular shipping is calculated based on the total dollar amount of the order (before Ohio sales tax, if applicable):

Shipping/Handling Rates:
Order Total Amount
$0.01 – $14.99 $2.95
$15.00 – $49.99 $4.95
$50.00 – $99.99 $7.95
$100.00 – Above $11.95

Where do you ship?

Currently we ship to addresses within the USA, including Hawaii and Alaska. Sorry, currently no shipping to USA territories, or international addresses.

Please note that we cannot ship to PO Boxes, so you must provide a street address in the checkout process.

What shipping methods do you use?

Deliveries will normally be made via Fedex, UPS Ground, or US Postal Service.

 

 

No Hassle Returns

What if I am not satisfied with my purchase?

We want you to be satisfied with your Four Winds’ purchase. If you are unsatisfied with your purchase for any reason, we will be happy to offer a no-hassle return policy without restocking fees.

To process a return without restocking fees:

1. First contact Four Winds to receive return authorization and instructions.

2. Take care that items are like-new, original condition, in their original packaging, complete with all tags, instructions, and any inserts.

3. You will be given instructions about where your product needs to be return shipped.

4. You will be responsible to pay for return shipping.

5. The return must be post-marked within 15 days of receiving the item.

How will I receive my refund?

After receiving your returned item, Four Winds will inspect it. If it is in its original condition, unused and unassembled, in its original packaging (complete with all tags, instructions, and any inserts), then a full refund of the product price will be issued.

Items that have been returned which show signs of usage and/or damage, or are missing important packaging, tags, instructions, etc., may be charged a restocking fee at the discretion of Four Winds, normally not to exceed 20% of the original value of the item. This restocking fee will be deducted from the refund granted.

Please note that shipping charges (both to the original destination and return shipment) are not eligible for refund.

Normally refunds will be processed in the same form of the original payment (i.e., if original payment was by credit card, a refund will be credited back to that same card; if by check, a refund check will be issued, etc.).

What if the package appears to be damaged when it arrives at my home?

Be sure to inspect all packages for damage before signing for the package. If damage is clearly visible, reject the shipment, and be sure the driver notes the damage on the bill of lading and/or receipt. Keep a copy of the bill of lading/receipt and contact Four Winds as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible.

 

What if the item sent to my home is not the one I ordered?

1. First contact Four Winds to receive return authorization and instructions.

2. Take care that items are in their original condition, unused and unassembled, in their original packaging, complete with all tags, instructions, and any inserts.

3. You will be given instructions about where your product needs to be return shipped.

4. Your product will need to be return shipped using the same method it was shipped to your address.

5. You will NOT be responsible to pay for return shipping costs on items incorrectly sent.

6. The return must be post-marked within 7 days of receiving the incorrect item.

 

 

 

Privacy Policy

What is your privacy policy?

We take your online privacy very seriously. Please visit our Privacy Policy for more details.